Late Deliveries Problem?

December 20, 2017/in Blogs /by Ace Steel Supply

I know Late Steel Deliveries is a problem

I know what you’re dealing with because we have the same problems with vendors we do business with.

Late Deliveries and Long Pick up Times have been a problem with most vendors for as long as I can remember. Quite frankly, it’s rampant out there and going on every day.

Chapter 1 of my book focuses on this issue:

“7 Secrets Your Steel Suppliers Won’t Tell You”

I know you’ve heard all the false promises and lies that come out of people’s mouths just to tell you what you want to hear.

The book goes into a lot of detail about these issues and more. But let me give you a tiny preview of some issues discussed in this chapter.

The worst-case scenario of you losing a customer: Costs and time associated with that.
Rescheduling and refocusing: A look at this from all employee and owner levels.
Lost production time
A new perspective on this problem and some things that maybe you never considered.
And much more

Call us for a free copy of my book or click here and let me explain why business doesn’t have to be done the same way and you don’t have to settle for poor service.

Adam Osborn

President and Owner

Ace Steel Supply

Google Rating

4.9

Ace Steel Supply

4.9

Eduardo Rangel

16:51 20 Dec 17

I have been doing business with Ace Steel Supply for as long as I can remember, they have always been there for me when I’ve needed them to get me out of a situation. Excellent customer service and never once have I had an issues with my orders. Highly recommend!!!

Stuart Allbritton

21:21 05 Jan 18

One of my best vendors! Friendly, expedient, and professional.

Michael Hanlon

07:09 31 Oct 17

I have done business with with Ace Steel for many years. Highly recommended and trusted by our team.

Rob Provo

22:42 09 Jan 18

Great customer service, and great lead-times!

Freddy Puente

17:07 19 Jan 18

I always find what I need at Ace. They always have it! Never a problem.

Sonya Medearis

19:10 22 Jan 18

Always friendly & great service! They always have what we need in stock.

Oscar Perez

19:10 24 Jan 18

Love the fast friendly service. Never a waiting line.

Will LeBlanc

15:32 15 Mar 18

I want to first start off by saying that Ace Steel Supply has the most nice workers I have ever meet. Every time I call to get quotes or to place an order it goes very smooth. The prices are great and my driver always love making pickups because they load you up then get you out. The material that I purchase always look great and not old as if they where sitting in some yard for a year. All of the receptionists are great and Mrs Barbara is great at what she do!!!!!!!!!

Ricardo Vera

16:56 20 Feb 18

I have been doing business with these great folks for more years than I can count. Always friendly and courteous. Great group of people In the office and the warehouse. I’ll keep doing business with them for years to come!

John Flores

21:36 16 Feb 18

Ace Steel Supply has done a tremendous job for years servicing our company's sheet metal needs. Week after week, Ace has proven that they are a reliable company who truly knows the meaning of providing great customer service!

Joe Cotten

21:59 20 Feb 18

Ace Steel always has the metal I need at the best pricing in Texas. These guys can't be beat!

Javi Lopez

18:32 20 Mar 18

Ace Steel Supply has done a terrific job. I will definitely use them again. They are price competitive and you can tell they care about every customer they deal with. I just want to thank Ace Steel Supply and Esthela F. for getting my orders out on time and being very accurate.

Casey Stafford

19:15 29 Mar 18

I just made my first purchase from Estella At Ace Steel. I was treated if I was family the entire process from requesting a quote follow up and then lightning fast delivery from an outstanding delivery driver named David. I would recommend ACE STEEL to anyone who needs great product and great service all in one.

Andrew Lochridge

20:19 27 Apr 18

On a recent Friday, before lunchtime, I was made aware that a steel vendor could not deliver a much-promised order on time. I had dealt with Esthela Fitzgerald at Ace Steel Supply, a time or two in the past acquiring a customer's urgent RFQ and Esthela always exemplified an attitude which was professional, courteous, knowledgeable and very diligent in delivering my quote in a timely manner. With this experience in mind, I felt comfortable soliciting her help with a replacement order. The order was over 12,000 ft of pipe and it was not a standard size making it extremely difficult to fill that size order yet she still only took 3 hours to locate the entire quantity and shoot a price over to me. I inadvertently discovered later that she had worked straight thru her lunch break because she took my crisis seriously. This type of attitude is Paramount for success and Ace Steel Supply is on my permanent radar solely due to the extraordinary efforts of one Esthela Fitzgerald! Thank you again!

Ross Tieken

14:30 23 May 18

My wife returned from picking up the stainless steel sheets we needed and told me how courteous and helpful everyone was, from invoicing to loading. It paralleled my experiences also. They helped me with choosing the right product, beat their competition on pricing and availability, and were professional and helpful to boot! Thank you!

matthew renfrow

13:25 04 Jun 18

Esthela's quick response on crucial material order last week got us out of trouble and that's the kind of service we appreciate.

David Rodriguez

18:59 10 Aug 18

Ace Steel Supply is a great company to do business with. Esthela is a great person to help with your needs in what you need for your projects or business needs.

adin bays

16:37 13 Sep 18

The office staff was wonderful.....Esthela Fitzgerald was very helpful and insightful with recommendations on the type of metal needed for our project . Highly recommend them

m c

22:33 04 Oct 18

Great company to deal with. They helped me out whenever they could. My only regret is not finding them sooner.

Honey Bowl

16:51 19 Oct 18

AMAZING GROUP OF PEOPLE TO WORK WITH!!! Thank you all so much. we placed an order late yesterday and we really needed the order delivered today. with a typical 24-48 hr lead time for deliveries you guys pushed to make it happen and our order was delivered today early this morning. What a way to end the week!! Thank you all again for your hardwork and dedication to customer service :) Thank you, Capital Sign

sammy Faddoul

02:22 05 Oct 18

Thank you Esthela, we really appreciate you.

Debbie Palermo

19:48 03 Jan 19

Great prices and fast delivery !

Valeria Larison

21:31 04 Jan 19

Great service. Working with Ace Steel was like having my own purchasing team. We ran into a snag but teamwork figured it out and completed the task. Thank you for making my job a little easier!

Jeffrey Clarke

20:20 11 Jan 19

Great Service! Fast delivery. Entire staff friendly and very helpful.

Jimmy Whitehead

01:27 22 Jan 19

I work with several different companies in the Houston area. The customer service I experienced last week with Ace Steel Supply was by far the best! Due to the fact we weren’t sure what size material we needed Esthela Fitzgerald had to change the order for us twice. At the same time she was handling several other incoming calls. In short, she exemplifies cordial professionalism!! All the other employees I had contact with were great! From offering a cup of coffee to the guys in the shop promptly loading the order. After going through the shipping and receiving department it was more like dealing with “great family members”! Looking forward to doing business with them in the future. Sincerely, Jimmy Whitehead

Edgar Ivan Saenz Valdez

21:24 25 Jan 19

Nosotros como clientes directos de Esthela Fitzgerald nos sentimos satisfechos con la atención y profesionalismo que nos ha brindado ya que todos sus compromisos los cumple al pie de la letra. ademas es una persona que brinda confianza para poder continuar haciendo negocios con ella por largo tiempo.

Terry Jenkins

02:00 07 Feb 19

I generally refrain from most internet commenting of any kind as a matter of principle, but I felt quite compelled by their almost obscenely deserving merit to offer some choice words for Ace. My company found itself in a pinch from the failure of our former diamond plate purveyor a few months back, and I reached out to Ace to save us...honestly speaking, just because I liked the name. Turned out to be the best shallow business decision I’ve probably ever made. They’ve been nothing short of phenomenal, even going so far as to help me source material in which they have no business interest, saving me a lot of time and a generous volume of money. Though I directly deal with only the incomparable Esthela Fitzgerald, I have had the pleasure of at least saying hi and what not with most of the staff, and everybody is great. If all that’s not enough—the great pricing, unparalleled professionalism, and almost alarmingly chipper despite its industrial nature atmosphere—they also take care of the homeless neighborhood dogs that wander up, going so far as to find quite a few of them new, family homes. Buy metal from Ace. Even if their prices and attitude/s weren’t great, which—AGAIN—they very much are, I’d advise you to buy from them just because the interaction will make your day better. P.S. Please excuse any grammatical or punctuation errors due to fatigue. I spent all day desperately fitting an aluminum storefront door unit into an ancient, Frankenstein-ed structure. (Side note: I succeeded.)

Richard Mundine

20:51 13 Feb 19

I buy from several surplus steel companies and I really liked the great customer service Esthela Fitzgerald gave me. It is good to see customer service is still alive and well.

Jorge Mancilla

16:53 21 Feb 19

We are new customers of Ace Steel and have been very pleased with the level of invovlement with their service and our rep Esthela. We appreciate how they took the time to learn about our operations, goals, and areas where they could help us be competitive. We look forward to working with them!

Jaime Flores

18:18 21 Feb 19

Esthela she is a good person ,and has helped me with my sheet metal needs , I look forward to doing more business with her!

Charles Greens

13:41 13 Mar 19

Great warehouse workers. Usually warehouse employees are rude but this guys were just awesome .🙌 definitely going back

Sterling Harrison

16:32 20 Mar 19

Stella and Janie are awesome you need steel this is the place. Sterling Harrison Trinity construction services

Chance Ballou

17:59 22 Apr 19

Esthela was very helpful. Metal was in excellent condition