Just like you, it frustrates me to no end dealing with companies who have no concept of service. With so many companies you can’t even get them to answer the phone, deal with layers of menus and buttons to push or just leave you on hold. They take my order or money and then it’s like pulling teeth to get something done or heaven forbid, resolve a problem afterwards.
You know what I’m talking about.
Chapter 2 of my book:
7 Secrets Your Steel Suppliers Won’t Tell You”
focuses on this problem and will give you a new perspective on Quality, Service and Price.
The book goes into a lot more detail, but think about this. Is selling at the absolute lowest price a viable long-term business model for you or anyone for that matter? Can a company really offer the service and quality required to sustain a long-term business at the lowest price? Do you sell product to your customers at the lowest price? Usually when I ask a customer or prospect about how their product is priced compared to their customers, I’m told they’re not the lowest and don’t try to be. I think this is great, because it lets me know they aren’t just out there throwing around low prices in the market place just to get business, which is bad for long term. Everybody sells a low-priced deal from time to time and if there’s a good reason for it and it’s thought out, that’s OK.
Call us for a free copy of my book or click here and let me explain in more detail why doing business a little differently can be beneficial and don’t have to settle for poor quality or service.
President and Owner of Ace Steel Supply
HOUSTON STEEL SUPPLIERS
(Minimum 750$ Order)