January 8

Avoid Poor Service


The bitterness of poor quality or service lingers long after the sweetness of low price is forgotten.

Just like you, it frustrates me to no end dealing with companies who have no concept of service. With so many companies you can’t even get them to answer the phone, deal with layers of menus and buttons to push or just leave you on hold.  They take my order or money and then it’s like pulling teeth to get something done or heaven forbid, resolve a problem afterwards.

You know what I’m talking about.

Just like you, I’m dealing with these same issues.


Chapter 2 of my book:

7 Secrets Your Steel Suppliers Won’t Tell You

focuses on this problem and will give you a new perspective on Quality, Service and Price.

Why you can have any 2, but you can’t have all 3.

The book goes into a lot more detail, but think about this. Is selling at the absolute lowest price a viable long-term business model for you or anyone for that matter? Can a company really offer the service and quality required to sustain a long-term business at the lowest price? Do you sell product to your customers at the lowest price? Usually when I ask a customer or prospect about how their product is priced compared to their customers, I’m told they’re not the lowest and don’t try to be. I think this is great, because it lets me know they aren’t just out there throwing around low prices in the market place just to get business, which is bad for long term. Everybody sells a low-priced deal from time to time and if there’s a good reason for it and it’s thought out, that’s OK.

The book gives you a new perspective and some new ideas.

Call us for a free copy of my book or click here and let me explain in more detail why doing business a little differently can be beneficial and don’t have to settle for poor quality or service.


Adam Osborn

President and Owner of Ace Steel Supply


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